FAQ
Questions about shipping or tracking?
How many tracking IDs can I search at once?
Enter up to 30 tracking IDs for bulk visibility in the Trustway portal.
What if my shipment is delayed?
Our team issues proactive alerts with updated ETAs and reroute options.
Do you support international customs?
Yes. Our specialists guide documentation and duty payments end-to-end.
How do I schedule a pickup?
Use the Ship page to book a pickup and choose the service window.